- Why Choose MyLoque?
- Delivery, Production & Shipping
- Returns Policy
- Our MyLoque Policy
- Our Customisation Policy
Why Choose MyLoque?
Revolutionizing The Steering Lock
Protecting your vehicle with a steering lock and faraday key pouch helps prevent theft and unauthorized access by physically blocking the steering wheel and blocking the signal from the key fob from being remotely intercepted. This adds an extra layer of security to keep your vehicle safe.
Our steering locks are effective because they physically block the movement of the steering wheel, making it difficult for a thief to drive the vehicle. They are unique because they use innovative designs and materials to make them stronger and harder to defeat.
Our custom coloured steering locks are popular because they allow vehicle owners to personalize their locks to match the color of their vehicle or to choose a color that reflects their personal style. This adds a touch of individuality and uniqueness to the lock, making it not only a functional security device but also a stylish accessory. Additionally, the ability to choose a colour that blends in with the vehicle's paint job helps to make the lock less noticeable, creating a cleaner and more cohesive look. All of these factors contribute to the popularity of our custom color steering locks.
Our steering locks are designed to fit a wide range of vehicles, making them a universal solution for vehicle security. However, in the rare event that you encounter any fitting issues, we are here to help. Simply contact us and we will issue a replacement or refund if necessary. Our goal is to ensure that every customer is completely satisfied with their purchase and that our steering locks provide the security and peace of mind that you need to protect your vehicle. With our commitment to quality and customer service, you can trust that we will always stand behind our products and do everything we can to ensure your satisfaction.
Using a Faraday key pouch is important because it blocks signals from the key fob from being remotely intercepted. This helps prevent unauthorized access to the vehicle and theft. The Faraday pouch works by enclosing the key fob in a conductive material that blocks the signal, effectively creating a "shield" around the key fob. This added layer of protection makes it more difficult for a thief to gain access to the vehicle using electronic means, such as a relay attack. By using a Faraday key pouch, vehicle owners can ensure that their key fob signals are protected, helping to keep their vehicle and its contents secure.
Our 6 month warranty policy covers defects in materials or workmanship for a period of 6 months from the date of purchase. This means that if there is a problem with your steering lock or Faraday key pouch that is due to a manufacturing defect, we will repair or replace the item free of charge within 6 months of purchase. The warranty does not cover damage caused by normal wear and tear, misuse, or unauthorized modification. If a problem arises with your product, simply contact us to initiate a warranty claim and we will assist you in resolving the issue. Our warranty policy is designed to provide peace of mind and to ensure that our customers are fully satisfied with their purchase.
Our overall mission is to provide reliable and effective security solutions for vehicle owners. We strive to create products that are not only effective in preventing theft and unauthorized access, but also stylish and user-friendly. Our goal is to make it easy for vehicle owners to keep their vehicles and their contents safe, while also providing a high level of customer service and support. Whether you are looking for a steering lock, Faraday key pouch, or other security product, we are dedicated to providing the best possible solutions to meet your needs. By combining innovative design, high-quality materials, and exceptional customer service, we are working to become the leading provider of vehicle security solutions.
Delivery, Production & Shipping
We offer free shipping within the UK and also offer shipping to locations worldwide. This means that no matter where you are located, you can enjoy the convenience and security of our steering locks and Faraday key pouches. Our shipping options are designed to provide fast and reliable delivery, so that you can start using your new security products as soon as possible. Whether you are located in the UK or elsewhere, you can enjoy the benefits of our products without having to worry about additional shipping costs.
For more information regarding shipping options, please see next tab.
All custom products, including custom color steering locks will have either a standard or express production time. The standard production time for custom products is 2-6 days, while the express production time is 1-3 days, depending on the color and design chosen. This means that you can expect your custom product to be manufactured and shipped within the specified time frame, allowing you to receive your product as soon as possible. With our fast production times, you can enjoy the benefits of your custom security product in no time. If you have a tight deadline, you can choose the express production option to receive your custom product as quickly as possible. Either way, you can rest assured that your custom product will be made to your exact specifications and will arrive in a timely manner.
All orders within the UK come with free delivery, which usually takes 2-5 days depending on your location. If you need your order delivered more quickly, we offer an express delivery option at checkout which is next day delivery +1. This means that you can choose the delivery option that works best for you and receive your order as quickly as possible. With our fast and free delivery options, you can enjoy the convenience and security of our steering locks and Faraday key pouches without having to wait. Whether you choose standard or express delivery, you can expect your order to be delivered within the specified time frame, so that you can start using your new security products right away.
You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.
If you are returning your product due to no fault, we will deduct a posting and packaging fee of £2.99 from your refund.
Before all returns, please contact us and we will issue a returns slip.
We offer exchanges within 30 days of purchase, provided that the product is in the same condition as it was received. This means that if you are not completely satisfied with your purchase, you can exchange it for a different product within 30 days of receipt. To initiate an exchange, simply contact us to let us know that you would like to exchange your product and we will assist you in the process.
If you are exchanging a product, depending on the exchange, there may be a small fee to cover.
Before all exchanges, please contact us and we will dicsuss your options.
Once we've received your item(s) back, our returns department will inspect and restock the goods. Once has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.
You can cancel any order placed with us for full refund including carriage up until the point we dispatch it, simply by contacting customer services by telephone or email. Should you wish to cancel an order after it's been dispatched it would fall under our returns guidelines.
If a product develops a fault you should contact us to make us aware as soon as possible - by email. We provide warranty on products and packaging up to six months from date of purchase.
Our MyLoque Policy
If you are having issues with your steering lock, please don't hesitate to contact us. Our customer service team is here to help and will do everything we can to resolve any issues you may be having. In the worst case, we offer exchanges or returns if necessary. This means that you can trust that we stand behind our products and will do everything we can to ensure your satisfaction. Whether you are having trouble with your steering lock or simply need assistance, we are here to help. So if you have any questions or concerns, don't hesitate to reach out to us.
It is important to note that when installing your steering lock, you do not need to clamp it tightly. Clamping the lock too tightly can cause the mechanism to become jammed, making it difficult to use. Instead, you only need to lightly compress the lock. This will ensure that the lock is securely in place without causing any damage to the mechanism. By following this simple installation technique, you can enjoy the full range of benefits that our steering lock provides, including improved security and peace of mind. If you have any questions or concerns about the installation of your steering lock, don't hesitate to reach out to our customer service team.
If you receive your steering lock and it has arrived damaged, please don't worry. Although we take care to package our products securely, occasionally damages may occur during shipping. In these cases, we will do everything we can to resolve the issue and ensure that you are satisfied with your purchase. If your steering lock has arrived damaged, please contact us and we will arrange for a replacement to be sent to you. Our goal is to provide the highest quality products and customer service, and we will do everything we can to ensure that you are happy with your purchase. Whether you have a question about your order or you have received a damaged product, we are here to help and will do our best to resolve the issue as quickly and efficiently as possible.
Our steering locks are manufactured in a factory and are not just decorative ornaments. As with any mass-produced item, there may be minor marks or imperfections. While we take every measure to ensure a professional finish, in some cases it may not be possible to completely eliminate all minor blemishes. However, it is important to remember that the primary purpose of the steering lock is to protect your vehicle, not to serve as a decorative item. So while we strive to provide the highest quality products and a professional finish, it is important to keep in mind that the ultimate goal of our steering locks is to enhance the security of your vehicle. If you have any concerns about the appearance of your steering lock, please contact us and we will do our best to assist you.
Our Customisation Policy
We offer returns on custom products, but they must meet certain conditions. In order to be eligible for a return, the custom product must be a base standard color. This means that if you have chosen a custom color or design, you will not be able to return the product unless it meets this requirement. If you have any questions or concerns about our return policy for custom products, please contact us and we will be happy to assist you.
Our painted custom products undergo a strict procedure to ensure the highest quality. This includes a thorough preparation of the surface to be painted, careful application of the paint, and multiple layers of clear coat for added durability and shine. We use only the highest quality paints and materials to ensure a long-lasting and professional finish.
Just like any painted product, if you bash or hit your Steering Lock. This will leave marks or chips in the paint. We advise to keep your Steering Lock in the foam packaging provided to ensure the finish is kept clean.
This warranty covers any defects in the paint or finish, ensuring that your custom painted steering lock will look great for as long as possible. If you encounter any issues with your custom painted steering lock within the first month of purchase, please contact us and we will work to resolve the issue as quickly and efficiently as possible. Our goal is to provide high-quality products and excellent customer service, and we are committed to ensuring that every customer is completely satisfied with their purchase.
We offer the option to have your custom painted products resprayed at a small fee. If you have a custom painted steering lock that has become damaged over time or if you would like to change the color, our team can repaint the product for you. The fee for this service is minimal and is a cost-effective solution to keep your custom painted product looking like new. If you are interested in having your custom painted product resprayed, please contact us for more information and a quote.