Shipping & Returns
We make getting your MyLoque as quick & easy as possible, because everyone deserves that peace of mind no matter where you are
UK Shipping
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Please note: All orders placed AFTER 3:00pm, will be processed the following working day, adding 1 working day to the expected delivery date. For example an order placed on Monday after 3pm will be processed on the Tuesday meaning that a 5-7 working day delivery would be expected between the Thursday and the following Monday.
For orders placed on non-working days (Saturday or Sunday) or bank holidays, please add 1 working day to your delivery date.
International Shipping
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We are able to offer an international shipping service to the following countries, these services are based on the weight or your order, which is calculated at the checkout. Unless specified below, the rate EXCLUDES any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.
What's more if you spend over £100 online then you'll have the option to select free shipping too. Unfortunately due to Brexit and the additional clearance procedures all of our parcels are going through, our shipping transit times have been extended to 5-10 workings days.
Processing Vs Shipping
At MyLoque, transparency is key to us.
You may be wondering what the difference between processing times & shipping times, and most importantly - when will you get your order?
Our 'Processing time' refers to how long it will take for your very own MyLoque to be prepared & dispatched from our HQ, with each order being carefully prepared to meet your specification
Standard processing time for all orders is 24-48 hours, Monday to Friday
Shipping time, as you might expect, is the speed of the shipping service your order is sent out with
It's important to note that this only applies to the point at which your order leaves MyLoque - for example, selecting next day delivery will ensure a next-day service is used from the point of dispatch (following the standard 24-48H processing time Monday - Friday)
The total time for your oder to reach your door from point of order confirmation will be Processing Time + Shipping Time
Example: Standard 24 -48 hour processing (Mon - Fri) + next day shipping = 2-3 day total wait time
Once your order is confirmed, you will receive an email containing a tracking number so you can track your MyLoque right to your doorstep via our order tracking page
Here, you can follow along as your order processes through prep, assembly / customisation, quality control, packing and shipping!
Of course, if you have any questions along the way, you can always get in touch
Returns & Exchanges
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damage & Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Custom items that are made to order or items bought on sale / with gift cards are not eligible for return unless defective or damaged. Please get in touch if you have a question about your specific item
Refund Processing
We will notify you once we’ve received and inspected your return - If approved, you’ll be automatically refunded on your original payment method - please bare in mind there will be a processing time for the refund
You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.
If you are returning your product due to no fault, we will deduct a posting and packaging fee of £2.99 from your refund.
If you have ordered a Custom Steering Lock, a £4 charge will be deducted from your order refund.
Before all returns, please contact us and we will issue a returns slip.
We offer exchanges within 30 days of purchase, provided that the product is in the same condition as it was received. This means that if you are not completely satisfied with your purchase, you can exchange it for a different product within 30 days of receipt. To initiate an exchange, simply contact us to let us know that you would like to exchange your product and we will assist you in the process.
If you are exchanging a product, depending on the exchange, there may be a small fee to cover.
Before all exchanges, please contact us and we will dicsuss your options.
Once we've received your item(s) back, our returns department will inspect and restock the goods. Once has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.
You can cancel any order placed with us for full refund including carriage up until the point we dispatch it, simply by contacting customer services by telephone or email. Should you wish to cancel an order after it's been dispatched it would fall under our returns guidelines.
If a product develops a fault you should contact us to make us aware as soon as possible - by email. We provide warranty on products and packaging up to six months from date of purchase.
We accept international returns. Unless the product is damaged or faulty, there will be a carriage charge added to your refund.
